- July 13, 2011
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- Category: Uncategorized
Philosophy PR + Marketing
Speech Technology Magazine Recognizes Company’s Customer Satisfaction, Affordability, and Search Accuracy as Key Market Differentiators
ATLANTA, GA – July 13, 2011 – Nexidia, a leading provider of customer interaction analytics solutions for business transformation, today announced that Speech Technology magazine has named it the 2011 Market Winner in Speech Analytics, the fifth consecutive year the company has earned this recognition. The award will be presented during the SpeechTEK 2011 Conference and Exhibition August 8 to 10th in New York City.
Established in 2007, the Market Leader Awards are decided by independent industry analysts and Speech Technology editors who judge products on affordability, customer satisfaction, ease of use, accuracy, speed, depth of functionality, company direction, and importance to current or potential customers. While giving it top marks for customer satisfaction, accuracy and cost, the publication commended Nexidia for “the value it offers for the money.”
“When it comes to analyzing customers’ and agents’ telephone interactions, Nexidia is highly focused. Nexidia helps clients gain a much clearer picture of critical call center information-agent performance, customer satisfaction, and compliance-than previous manual methods, and in a fraction of the time,” said David Myron, Editorial Director of Speech Technology magazine. “With such an intense focus on speech analytics, it’s not surprising that Nexidia is once again the winner of the Speech Analytics Market Leader category.”
Since last year’s award, Nexidia has reformulated its Enterprise Speech Intelligence (ESI) product suite, creating more options that make it easier for customers to apply speech analytics for all areas of traditional contact center workforce optimization including quality, performance management, and business process improvement. Nexidia also launched Managed Analytic Services, a go-to-market strategy that saves customers time and money by addressing 12 key contact center challenges with analysis that provides the insight into business processes and agent behavior on calls. In addition, the company introduced Nexidia Scan to monitor hundreds of live calls on one server, supporting real-time, voice-driven screen alerts, supervisor notifications, and analytic solutions, which can be shared with different stakeholders in the enterprise.
During the past 12 months, Nexidia has expanded its intellectual property portfolio with two more U.S. patents enabling instantaneous and spoken-word searches of massive audio archives to dramatically improve audio search for contact centers, governments, media companies, and multimedia developers. The company has extended its reach into Hollywood and television by powering Avid PhraseFind and AV3 Software’s Get to rapidly find key phrases among thousands of hours of film footage. And Nexidia has enhanced its practice in litigation and regulatory compliance with new e-discovery partnerships and installations in regulatory agencies such as the U.S. Securities and Exchange Commission.
“Nexidia is driven to improve our customers’ businesses through innovation, and Speech Technology magazine’s recognition of our focus on affordability and accuracy underscores this,” said John Willcutts, Nexidia’s president and chief executive officer. “By owning our core technology, we can quickly and successfully respond to new customer needs for advanced technologies that will accelerate their progress.”
Additional information on all the 2011 award recipients is published in the July/August 2011 issue of Speech Technology magazine and is available online at http://www.speechtechmag.com/Awards/.
Nexidia provides customer interaction analytics solutions with patented technologies and breakthrough applications that enable companies to drive business transformation by capturing, making sense of, and using the full range of communications they have with customers. As the traditional voice of the customer expands from the contact center to include surveys, email, chats, and even social media sites, Nexidia provides software and service expertise to help companies synthesize this data into both a tactical tool for operational improvements and a catalyst for strategic business transformation. For more information, please visit http://www.nexidia.com.