- March 2, 2010
- Posted by:
Philosophy PR + Marketing
Company’s Speech Analytics Solutions Noted For Their Ability to Bring Real Value and Relevance to Contact Center Operations
ATLANTA, GA – March 2, 2010 – Nexidia, the market-leading provider of audio search and speech analytics solutions, today announced that it has been named a Service Rising Star by CRM magazine, the leading publication in the customer relationship management industry. Nexidia was singled out for the category of speech analytics for the contact center. Recognizing how the economic climate helped drive service as a significant differentiator, CRM magazine’s seventh annual CRM Service Awards honor the vendors, consultants, and end-user companies focused on high-quality customer experiences through the sophisticated integration of people, processes, and technologies.
Recipients were determined through an extensive three-month process and proprietary rating formula that involves industry analysts, financial and corporate information, product and functionality assessments, and scores reflecting customer satisfaction.
The magazine’s Rising Star Awards are based on combination of weighted criteria, including revenues and revenue growth, market share, customer retention, and reputation for customer satisfaction. Specifically, the Service Rising Stars recognizes companies that in the past year have made a significant impression on the industry. The awards were unveiled in the March 2010 Service Awards issue of CRM magazine.
“CRM magazine is pleased to see the steadfast devotion to service excellence demonstrated by the companies and individuals in the 2010 CRM Service Awards,” said David Myron, the magazine’s editorial director. “These award recipients are proving that organizations can streamline business processes, maximize profitability, and improve customer service interactions.”
Nexidia stands apart from other vendors as it continues to aggressively add new components to its flagship speech analytics solution, Enterprise Speech Intelligence, showing that speech analytics is more than just a nice-to-have technology. In 2009 alone, Nexidia unveiled new offerings for real-time speech analytics, integrations to agent knowledge management systems, switching environments, and quality monitoring, which all illustrate how speech analytics can be used as an integral component of total contact center operations.
Another differentiator that Nexidia brings to its customers is the QuickStart OnDemand program, a 90-day hosted service for companies who are new to speech analytics. QuickStart allows companies to evaluate speech analytics in their own contact center environment, solving actual current business problems. It’s an important way to demonstrate real return on investment, prior to a longer term commitment.
“We strive to bring innovation to our speech analytics product suite, and this acknowledgement from leading industry analysts is a testament to our success to date,” said John Willcutts, president and chief executive officer of Nexidia Inc. “We’re also proud of the recognition by CRM magazine given their focus on the customer and reporting proven success stories for the industry.”
The 2010 CRM Service Awards will be presented at the CRM Evolution 2010 Conference at the Marriott Marquis in New York later this year. An expanded version of the results has been published in the March 2010 issue of CRM magazine – available in print and in digital NXTBook format. The awards package was unveiled online on March 1, 2010, at http://www.destinationCRM.com.
About CRM magazine
CRM magazine is the leading publication of the customer relationship management industry, covering sales, marketing, customer service, and strategy. The magazine also administers and hosts the annual CRM Evolution conference. Each of these properties is designed to serve customer-centric business initiatives, and leaders who recognize CRM as a key strategy for creating enhanced customer value in any industry. For more information about the magazine, its editorial calendar, or CRM in general, please visit us on the Web at http://www.destinationCRM.com; at our blog, http://www.destinationCRMblog.com; or on Twitter at @CRM (http://twitter.com/CRM) and @destinationCRM (http://twitter.com/destinationCRM). The destinationCRM Web site (which is updated daily) and the monthly magazine are properties of CRM Media, a division of Information Today, Inc.
Nexidia is the audio and video search company with patented technologies and breakthrough applications that enable customers to quickly gain new insight, build competitive advantage and realize the amazing possibilities now discoverable in audio and video content from contact centers, media outlets, government intelligence and legal discovery. For more information, please visit www.nexidia.com.